📦 Delivery & Shipping – Kemeho First Lady

At Kemeho First Lady, every order is prepared with care and attention. 💛 We have implemented an optimized shipping system to ensure efficient and eco-responsible management of your orders.

🔄 Shipping Frequency

All orders are prepared during the week and shipped every Saturday morning. This arrangement allows us to reduce our carbon footprint while providing quality service.

🚫✈️ Important: No Express Delivery for the Moment

To limit our ecological impact, we consolidate shipments and prepare your packages throughout the week. Shipments are made every Saturday. Therefore, we do not offer express delivery at the moment, but we are committed to shipping your orders with care and efficiency. Thank you for your understanding and your commitment to more responsible consumption! 💚

Delivery Areas

We deliver throughout mainland France, Europe, and internationally 🌍. For any questions regarding delivery to your country, feel free to contact us.

Delivery Times

Delivery times vary based on the destination and selected carrier:

🇫🇷 Mainland France & 🇧🇪 Belgium:

  • Colissimo Standard: 2 to 5 business days
  • Mondial Relay: 3 to 6 business days

🇪🇺 Europe & 🇨🇭 Switzerland:

  • Colissimo International: 5 to 10 business days
  • Mondial Relay International: 5 to 12 business days

🇺🇸 USA & 🇨🇦 Canada:

  • Colissimo International: 7 to 15 business days
  • DHL Standard: 5 to 10 business days

🌍 Middle East (UAE, Qatar, Saudi Arabia, etc.):

  • Colissimo International: 7 to 15 business days
  • DHL Standard: 5 to 12 business days

🌍 Africa (South Africa, Kenya, Tanzania, etc.):

  • Colissimo International: 10 to 20 business days
  • DHL Standard: 5 to 15 business days

🌎 South America (🇧🇷 Brazil):

  • Colissimo International: 10 to 20 business days
  • DHL Standard: 5 to 15 business days

Note: These delivery times are indicative and may vary based on destination, busy periods, or transport providers.

📦🔍 Order Tracking

Once your order is shipped, you will receive a tracking number by email 📩. You can track your package directly from our tracking page.

💳💳🌍 Accepted Payment Methods

We accept payments via international credit cards (Visa, Mastercard, American Express) as well as some local payment solutions depending on the destination.

Note: Some local payment methods may not be supported. Please make sure to use an international credit card to validate your order.

💸📦 Shipping Fees

Shipping fees are automatically calculated at checkout based on your destination.

Free delivery for orders over:

  • 50€ in France 🇫🇷
  • 80€ in Europe 🇪🇺
  • 150€ for the rest of the world (excluding Europe) 🌍

Note: This offer cannot be combined with other ongoing promotions.

⚠️🌪️ Force Majeure and Exceptional Delays

In the event of force majeure (strike, natural disaster, disruption of transport services, etc.), Kemeho First Lady will not be held responsible for delivery delays. However, we are committed to informing our customers in the event of major disruptions.

📌📋 Important Information

  • Order Preparation: All orders placed before Friday midnight will be shipped on Saturday morning.
  • Shipping Fees: Calculated automatically during checkout, based on your country.

❓💬 Need Help?

For any questions, contact us via the online contact form or by mail at:
Kemeho First Lady
58 rue de Monceau, 75008 Paris.