Refund policy

Refund Policy

1. Return Period

Customers have 30 days from the date of receipt to return a product.

2. Return Conditions

• The product must be returned in perfect condition, unused, and in its original packaging.
• Any returned item that is damaged, opened, or does not meet these conditions will not be eligible for a refund.

3. Refund Processing

• Refunds will be processed within 7 to 14 days from the receipt of the returned product.
• Refunds will be issued via the original payment method used for the purchase.

4. Order Cancellations & Returns

• No order cancellations are accepted after payment.
• Each payment is automatically processed, and to ensure efficient order management, we do not allow order cancellations once they have been placed.
• We strongly advise customers to carefully consider their purchase before placing an order.
• The only exceptions are:
  • 📌 The ordered product is out of stock.
  • 📌 We suspect a fraudulent transaction.

5. Non-Refundable & Non-Returnable Products

The following products are neither refundable nor returnable for hygiene, safety, and quality reasons:

• Hygiene and organic cosmetic products, as well as all other cosmetics on the website.
• Silk bonnets, silk scarves, and satin accessories, to ensure they remain new and intact for every customer.
• Digital products (ebooks, guides, etc.), as they are instantly accessible upon purchase.

📌 By placing an order, you agree to these terms. No exceptions will be made.

6. Lost or Undelivered Packages

• If a package is marked as delivered but has not been received, or if it is declared lost, customers must provide proof within 48 hours:
  • 📸 Screenshots of communication with the carrier
  • 📩 An official response from the shipping service confirming non-delivery
• Refunds for lost or undelivered packages are not automatic and will be evaluated on a case-by-case basis.
• Shipping fees are non-refundable.

📧 Need help? Contact us through the form available on the homepage of our store.