Privacy policy

Privacy Policy
Last updated: March 3, 2025

This Privacy Policy explains how Kemeho First Lady (the "Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on kemehofirstlady.com (the "Site"), or when you interact with us in any other way regarding the Site (together, the "Services").

As a user of the Services, whether you are a customer, website visitor, or another person whose information we collect, the terms "you", "your", and "yours" refer to you.

We encourage you to carefully read this Privacy Policy.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for legal, regulatory, or operational reasons. Any updates will be posted on our Site with the updated date indicated.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources, depending on how you interact with us. Here are the different categories of information we collect:

Information We Collect Directly From You

When you use our Services, we may collect information such as:

  • Contact information: your name, address, phone number, and email.
  • Order information: billing address, shipping address, payment details, and order confirmation.
  • Account information: username, password, security questions.
  • Customer service information: information you provide when contacting our customer service.

Automatically Collected Information

We collect information about your use of the Services (called "Usage Data"), including via technologies such as cookies and pixels. This data may include:

  • Information about your device (device type, operating system, IP address).
  • Information about your use of the Site (pages visited, clicks, and interactions).

Information From Third Parties

We may receive information from third-party providers (such as Shopify for payment processing or our advertising partners).

How We Use Your Personal Information

We use the information we collect to:

  • Provide the Services: process payments, fulfill orders, manage your account, etc.
  • Marketing: send you offers, promotions, or personalized advertisements, in accordance with your consent or our legitimate interest.
  • Security: detect and prevent fraud, ensure the security of our Site.
  • Service improvement: enhance your experience and respond to your customer service requests.

Cookies and Other Tracking Technologies

We use cookies to optimize the user experience, perform analytics, and personalize advertisements. You can configure your browser to reject cookies, but this may affect your experience on our Site.

We also respect the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses of your personal data.

How We Disclose Your Personal Information

We do not sell your personal information. However, we may share it in the following situations:

  • With service providers: for payment processing, customer service, data analysis, etc.
  • With business partners: to offer you personalized advertisements or services.
  • For legal purposes: to comply with legal obligations, resolve disputes, or in the event of a merger or acquisition.

Your Rights

Depending on your place of residence, you may have the following rights:

  • Access to your data: obtain information about the data we hold about you.
  • Deletion: request the deletion of your personal information.
  • Correction: correct your personal information.
  • Portability: receive your information and transfer it to a third party.
  • Opt-out of sale and sharing: request that we do not "sell" your data for advertising purposes.

To exercise these rights, please contact us using the contact details below.

Data Security and Retention

We implement security measures to protect your information, but no method of transmission or storage is completely secure. We advise you not to send sensitive information through unsecured means.

The retention period of your information depends on the reasons for which we collected it. We retain your personal information as long as necessary to provide the Services or to comply with legal obligations.

Contact

If you have any questions regarding our privacy policy or wish to exercise your rights, please contact us through the contact form or by mail:

  • Contact form: available on the homepage of the store.
  • Address: Kemeho First Lady, 58 Rue de Monceau, Paris, 75008, France.

We are the data controller of your personal information, unless explicitly stated otherwise.